Hardware: Laptop unresponsive , hard reboot Event Log

 

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

The previous system shutdown at 11:00:55 AM on ‎9/‎2/‎2020 was unexpected.

This is the first Event Log for a reboot:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-General" Guid="{a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}" />

  <EventID>12</EventID>

  <Version>0</Version>

  <Level>4</Level>

  <Task>1</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000080</Keywords>

  <TimeCreated SystemTime="2020-09-02T18:16:26.981876100Z" />

  <EventRecordID>15653</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="8" />

  <Channel>System</Channel>

  <Computer>LAPTOPxxxxxxxxxxxx</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="MajorVersion">10</Data>

  <Data Name="MinorVersion">0</Data>

  <Data Name="BuildVersion">18363</Data>

  <Data Name="QfeVersion">1016</Data>

  <Data Name="ServiceVersion">0</Data>

  <Data Name="BootMode">0</Data>

  <Data Name="StartTime">2020-09-02T18:16:26.500000000Z</Data>

  </EventData>

  </Event>